Exploring Key Success Factors for ERP Systems in Schools

Most sectors use ERP systems to automate business processes, improving the overall efficiency and effectiveness of the organizations. Notwithstanding the benefits, they are highly complex systems requiring careful planning for successful implementation. The education sector has adopted ERP to improve administrative operations and academic performance. This chapter explores the key success factors of ERP in schools. Drawing more insights from the adjacent literature on higher education institutes and small and medium-sized enterprises, important factors aligning with ERP in schools are top management support, training, customization, business process reengineering, change management strategy, module business fit, etc. This chapter ends with a suggested future direction for ERP implementation research in schools.